Privacy Policy

1. Who we are

www.komotashi.com (the “Site”) is operated by Komotashi New Material Technology (Shaoxing) Co., Ltd. (“Komotashi”, “we”, “us”), a supplier of diesel engine assemblies and spare parts based at Meilonghu Road, Didang Street, Shaoxing, China. We are the controller of the personal information described in this notice.

This notice explains what we collect when you browse the Site, send an enquiry or contact our team, how we use it, and what rights you have.

2. Information we collect

2.1 Information you give us

• Contact details: name, company, country, email address, telephone or WhatsApp number.
• Enquiry details: the engine, part, OEM number, model, quantity and delivery destination you ask about, and the message you send.
• Files you choose to share with us, such as drawings, photos or specification sheets.

2.2 Information collected automatically

• Technical data: IP address, browser type and version, device type, operating system, language and screen size.
• Usage data: pages viewed, time on page, the referring page and the links you click on the Site.
• Server logs kept by our hosting provider for security and troubleshooting.

2.3 Cookies

The Site uses cookies and similar technologies that are necessary for it to work — for example, to remember your cookie choice, keep a session active and protect forms against abuse. We do not use advertising cookies or cross-site tracking technologies, and we do not sell information collected through cookies.

You can block or delete cookies in your browser settings. Blocking strictly necessary cookies may affect how parts of the Site work.

3. How we use your information

• Reply to enquiries and send the quotations and technical information you request.
• Process orders and arrange production, packing and shipment with our logistics partners.
• Provide after-sales support and handle complaints or warranty questions.
• Keep the Site secure, prevent spam and misuse of our forms, and troubleshoot errors.
• Understand which pages and products visitors look for, so we can improve the Site.
• Comply with accounting, tax, export and other legal obligations.

We do not use your information for automated decision-making or profiling, and we do not sell or rent personal information.

4. Legal bases (EEA and UK visitors)

Where the GDPR or UK GDPR applies, we rely on your consent (for optional cookies), performance of a contract or steps taken at your request (quotations, orders), our legitimate interests (responding to business enquiries, securing the Site, improving our content) and legal obligations (record keeping).

5. When we share information

• Service providers that host the Site, deliver our content network, run our email and provide freight forwarding — only as needed to perform their service.
• Professional advisers such as accountants and lawyers, where required.
• Authorities, where we are legally required to disclose information or need to protect our rights.

These recipients are required to protect your information and may use it only for the purpose for which it was shared.

6. International transfers

Our company is based in China, so information you send us is processed there. Some service providers process data in other countries. Where personal data from the EEA or UK is transferred, we use appropriate safeguards such as the standard contractual clauses approved by the European Commission or the UK Information Commissioner.

7. How long we keep information

• Enquiries and quotations that do not lead to an order: up to 24 months.
• Order, shipment and payment records: for the period required by accounting and tax law.
• Server and security logs: up to 12 months.

We delete or anonymise information when it is no longer needed for these purposes.

8. Your rights

Depending on where you live, you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete information, or to restrict or object to its use;
• receive your information in a portable format;
• withdraw consent at any time, without affecting processing carried out before withdrawal;
• lodge a complaint with your local data protection authority.

California residents have the right to know, delete and correct personal information, and to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined by the CCPA/CPRA, and we do not discriminate against you for exercising your rights.

To exercise any right, email sally@komotashi.com. We may ask for information to verify your identity before responding, and we aim to reply within 30 days.

9. Security

We use technical and organisational measures to protect information against loss, misuse and unauthorised access, including encrypted connections (HTTPS), restricted access for staff and routine backups. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

10. Children

The Site is intended for business customers and is not directed to children. We do not knowingly collect information from anyone under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Links to other websites

The Site may link to social media pages and other external websites. We are not responsible for their privacy practices; please read their own notices.

12. Changes to this notice

We may update this notice when our services or the law change. The date shown at the top of this page is the latest revision. Material changes will be announced on this page.

13. Contact us

Komotashi New Material Technology (Shaoxing) Co., Ltd.
Meilonghu Road, Didang Street, Shaoxing, China
Email: sally@komotashi.com
Telephone: +86 189 5755 0965